Thank you for another great Best Practices Conference!

Please login to access the 2010 post-conference website.

CIDM members and colleagues gathered at the 12th Annual Best Practices Conference in Hampton, Virginia on September 13-15, 2010.

In 2010 and beyond, building a collaborative environment in your organization is critical. Collaboration provides the framework on which innovations in information development and delivery can occur. Collaboration makes it possible to respond to the challenge of constrained resources and measure the value you create for your customers.

At this premier industry conference for managers who represent documentation, training, and customer support, learn how your colleagues are promoting and implementing industry best practices and responding to the changing economy. Using a wealth of experience as a guide, you will exchange expertise and understanding to

• develop a culture of collaboration in your team respond to the economic crisis with creative problem solving
• use metrics to legitimize your organization’s value and the value you provide to the customer
• move effectively toward dynamic publishing, giving your customers more options in accessing content
• add video and other media to your publishing portfolio
• develop and implement new roles and responsibilities for your team members
• communicate more effectively with executives and colleagues

2010 Conference Theme:
Building a Culture of Collaboration

By investing in a collaborative working environment, you can

• use the power of the team to pursue innovations successfully
• use limited resources creatively
• increase productivity through the efficiencies of project planning and content management
• extend collaboration to the larger organization

At Best Practices, we come together as a community of creative problem solvers to share our knowledge, experience, and energy.

2010 Theme Book

Ronald A. Heifetz, Alexander Grashow, and Marty Linsky

Come to the Conference Free!

CIDM department members receive up to two complimentary conference registrations. Individual members receive a discounted registration. You will also receive a year's worth of valuable services provided by CIDM.

Please visit the CIDM Membership homepage for details.

Rare Bird Award

CIDM is pleased to announce the 7th Annual Rare Bird Award for distinguished contributions to best practices in management of information development. The winning entry will be a best practice that can make organizations more efficient and effective for the benefit of their companies and customers.

To be eligible for the Rare Bird award, an entrant must present their best practice during the 2010 Best Practices conference. Speakers, panel discussion participants, and those participating in the Showcase are eligible.

To learn more or to enter, go to the Rare Bird page.

Join the Showcase

If you have a great idea for change or can demonstrate how a new idea has worked in your organization, propose a Showcase poster presentation for the Tuesday afternoon session.

To learn more or to submit your best practice, go to the Showcase page.

Sponsorship Opportunities

If you are interested in sponsoring an event at Best Practices 2010 please click here.