Job Postings

Vertafore is looking for an experienced Technical Documentation Manager who can lead the development and delivery of documentation across the wide array of Vertafore products. We are building documentation as a specialty discipline and seeking a manager to bring thought leadership to the strategy, focus, and form of product documentation we decide to take within the organization. This is an opportunity to create impact, have ownership, and build the documentation function as your legacy at Vertafore. This position is based at our Bothell, WA headquarters. Working remote is not an option.

The Documentation Manager will work closely with Product Development, Product Management, Professional Services, and other stakeholders to set the overall strategic direction for product documentation including release notes, installation guides, in-product help and API documentation. The Documentation Manager will determine the overall documentation team structure, prioritize documentation needs, and lead a team that works closely with Engineering and Professional Services to manage the development of high quality product documentation for delivery to both internal and external customers.

Job Requirements:

• Direct and manage the Documentation function in the organization.
• Provide direction on the identification and prioritization of documentation needs within in the organization.
• Develop documentation plans and timelines for Product Documentation and manage others in the creation of documentation plans.
• Ensure timely delivery of Product Documentation for each software release.
• Work closely with Product Management, Product Development and Professional Services to ensure delivered documentation is appropriate to the needs of our customers.
• Manage and evolve documentation development within the Agile process.

Experience:

• Candidate should possess a BS/BA degree in Technical Communications or related field.
• Significant experience in managing the Tech Pubs/Documentation function within an organization.
• Demonstrated experience working with engineering teams and subject matter experts in the creation of effective product documentation.
• Experience with all forms of User Assistance including printed product documentation, on-line help, in-product UI text, knowledge base articles, etc.
• Relevant hands-on experience producing documentation for complex line-of-business software products.
• Strong aptitude for learning new technologies and product domains and determining end-user information and documentation needs.
• Ability to distill complex technical information into actionable knowledge that trainees/readers can use and understand.
• Previous experience planning departmental/functional budgets, including forecasting and organizational planning.
• Excellent written and verbal communication skills.
• Creative approach to problem solving.

How to Apply:

Please apply directly to our career website: www.vertafore.com/careers. You may also contact Mona Valdok directly at mvaldok@vertafore.com.

Candidates must be authorized to work in the United States to be eligible for consideration, visa sponsorship not available.

If you want to work for a company that is recognized as the industry leader in software and services to the insurance space, provides career opportunities at all levels, rewards success and provides work/life balance, come see what Vertafore has to offer! Vertafore is an equal opportunity employer.

Posted 12/22/11