Heretto
January 15, 2025

State of Customer Self-Service Survey 2025

Ready to help shape the future of customer self-service? Heretto’s groundbreaking research is back for its second year, and your voice is more crucial than ever. […]

Dana Aubin and Dr. Amanda Patterson, Comtech Services
October 15, 2024

This year’s survey focused on the impact that the first two years of GenAI have had on the technical communication industry. We heard from 120 industry professionals from sectors such as software, hardware, and manufacturing about what they are seeing and doing with GenAI. […]

Katherine (Kit) Brown-Hoekstra, Comgenesis
October 1, 2024

The topic of leadership is both broad and deep. For the purposes of this post (and the upcoming Leadership Toolbox course), I use the term in the broadest, most holistic sense, where you have an opportunity to lead in any situation where you interact with others and have influence, even if you lack a title proclaiming you as a leader. […]

Dr Amanda Patterson, Comtech Services
October 1, 2024

At a recent CIDM roundtable we discussed the role of metrics in technical communication. While many technical communication practitioners acknowledge the need and value of metrics, few are actually collecting and using metrics. […]

stc.org
September 15, 2024

CONTINUUM: Generative AI and Content Strategy

Our inaugural virtual conference theme is Generative AI and Content Strategy.

We have hand selected top-notch speakers to present on the many intersections of GenAI and tech comm content strategy. Presentations will include how, where, and why GenAI needs to be part of your content strategy. […]

Acrolinx.com
September 1, 2024

Content Governance in the Age of AI

Clear and consistent technical content is closely linked to business goals, such as reducing risk. Achieving these content goals often requires collaboration among multiple types of professionals. […]

Dr Amanda Patterson, Comtech Services
August 15, 2024

Have you found yourself shopping for new technology, tools, courses, or other resources, wishing you could get funding for it, and then realize you do not know how to ask for it? Or have you been asked ‘how much will it cost’ or ‘is it worth it’ and realize you have no idea how to justify the costs? You are not alone. […]

Sasha Hayden, DeltaXML
July 15, 2024

I Like to Move It (Move It) – keeping track of moving content

Effective document management relies on maintaining accurate version control and a clear understanding of document history. Whether you’re managing technical manuals, legal agreements, or pharmaceutical labelling, the ability to track changes over time is crucial for ensuring document integrity and supporting collaboration. […]

Dipo Ajose-Coker, MadCap Software 
August 1, 2024

Enhance Efficiency for Tech Writers and Documentation Managers with AI-Driven Content Management

The challenges facing today’s technical writers are multifaceted, shrinking timelines, intricate subjects, and the relentless pace of technological advancements.

AI isn’t a mere add-on; it’s fast becoming an essential component of a robust technical writing strategy. […]

Katherine (Kit) Brown-Hoekstra, Comgenesis
July 1, 2024

It’s easy to be a good leader when everything is going smoothly, and your team is working well. But, how do you cope when everything is going sideways, both at home and at work? […]