Dr Amanda Patterson, Comtech Services
March 15, 2025

Managing up is an essential skill that technical communicators must master to ensure their contributions are recognized, their work is supported, and their teams are set up for success. In a recent CIDM roundtable, members shared their experiences, challenges, and strategies for managing up effectively within their organizations. […]

Alex Jitianu, Syncro Soft/Oxygen XML Editor
March 15, 2025

Artificial Intelligence (AI) has become a transformative force across industries, and the field of technical documentation is no exception. However, while AI offers immense potential, it’s important to approach its integration thoughtfully. […]

DeltaXignia
February 15, 2025

DeltaXignia: Redefining Content and Data Change Management with a New Identity

MALVERN, February 03, 2025 – DeltaXignia, formerly known as DeltaXML, proudly unveils its new brand, signalling a transformative shift towards enterprise-grade solutions for managing content, document, and data change. […]

Andrew Douglas, Bluestream
February 1, 2025

AI Chatbots & Portals Coexistence

Here at Bluestream, we recently conducted a survey on the future of Portals, and if AI / Chatbots will eventually make its way into this space.
The survey findings indicated that 70% of respondents believe both portals & AI chatbots will coexist. […]

Sairam Venugopalan, Qualcomm February 1, 2025

A poem about the wonkiness, weariness, and weirdness of information overload.

Inflation has a different connotation in this eerie epistle, […]

Heretto
January 15, 2025

State of Customer Self-Service Survey 2025

Ready to help shape the future of customer self-service? Heretto’s groundbreaking research is back for its second year, and your voice is more crucial than ever. […]

Dana Aubin and Dr. Amanda Patterson, Comtech Services
October 15, 2024

This year’s survey focused on the impact that the first two years of GenAI have had on the technical communication industry. We heard from 120 industry professionals from sectors such as software, hardware, and manufacturing about what they are seeing and doing with GenAI. […]

Katherine (Kit) Brown-Hoekstra, Comgenesis
October 1, 2024

The topic of leadership is both broad and deep. For the purposes of this post (and the upcoming Leadership Toolbox course), I use the term in the broadest, most holistic sense, where you have an opportunity to lead in any situation where you interact with others and have influence, even if you lack a title proclaiming you as a leader. […]

Dr Amanda Patterson, Comtech Services
October 1, 2024

At a recent CIDM roundtable we discussed the role of metrics in technical communication. While many technical communication practitioners acknowledge the need and value of metrics, few are actually collecting and using metrics. […]

stc.org
September 15, 2024

CONTINUUM: Generative AI and Content Strategy

Our inaugural virtual conference theme is Generative AI and Content Strategy.

We have hand selected top-notch speakers to present on the many intersections of GenAI and tech comm content strategy. Presentations will include how, where, and why GenAI needs to be part of your content strategy. […]