Dana Aubin, Comtech Services
April 15, 2025

In the evolving landscape of technical communication, collaboration across functions is no longer an option—it’s a necessity. Technical writers must navigate complex organizational structures, balance competing priorities, and establish credibility with stakeholders who may not immediately understand the value of documentation. […]

Sweta Bhagat, ServiceNow
April 15, 2025

Howdy, folks! Ever heard of Coach Ted Lasso? The coach who knew nothing but taught us everything. When I first watched Ted Lasso, I wasn’t just entertained but was inspired. Ted didn’t need to be a football expert to build a winning team. He focused on structure, relationships, and trust. […]

Kelly Dell, Fluid Topics
April 1, 2025 

Why Your Content Workflow Broke (and How to Fix It)

Life was simpler for technical writers when they only had one content authoring tool and one endpoint to which they delivered content. Then, as tools and systems multiplied at both ends of the workflow, the complexity of the documentation tool stack also intensified, and it quickly became clear that there was a missing piece as the publishing process became unsustainable. […]

Dr Amanda Patterson, Comtech Services
March 15, 2025

Managing up is an essential skill that technical communicators must master to ensure their contributions are recognized, their work is supported, and their teams are set up for success. In a recent CIDM roundtable, members shared their experiences, challenges, and strategies for managing up effectively within their organizations. […]

Alex Jitianu, Syncro Soft/Oxygen XML Editor
March 15, 2025

Artificial Intelligence (AI) has become a transformative force across industries, and the field of technical documentation is no exception. However, while AI offers immense potential, it’s important to approach its integration thoughtfully. […]

DeltaXignia
February 15, 2025

DeltaXignia: Redefining Content and Data Change Management with a New Identity

MALVERN, February 03, 2025 – DeltaXignia, formerly known as DeltaXML, proudly unveils its new brand, signalling a transformative shift towards enterprise-grade solutions for managing content, document, and data change. […]

Andrew Douglas, Bluestream
February 1, 2025

AI Chatbots & Portals Coexistence

Here at Bluestream, we recently conducted a survey on the future of Portals, and if AI / Chatbots will eventually make its way into this space.
The survey findings indicated that 70% of respondents believe both portals & AI chatbots will coexist. […]

Sairam Venugopalan, Qualcomm February 1, 2025

A poem about the wonkiness, weariness, and weirdness of information overload.

Inflation has a different connotation in this eerie epistle, […]

Heretto
January 15, 2025

State of Customer Self-Service Survey 2025

Ready to help shape the future of customer self-service? Heretto’s groundbreaking research is back for its second year, and your voice is more crucial than ever. […]

Dana Aubin and Dr. Amanda Patterson, Comtech Services
October 15, 2024

This year’s survey focused on the impact that the first two years of GenAI have had on the technical communication industry. We heard from 120 industry professionals from sectors such as software, hardware, and manufacturing about what they are seeing and doing with GenAI. […]