CIDM Matters Archives

Getting Hazard Statements Right: Real-World Lessons from CIDM Members

Dana Aubin, Comtech Services
February 1, 2026

Managing notes and hazard statements often sounds simple: choose the right signal word, apply a symbol, warn the user, and move on. In practice, it is anything but simple. […]

Agents Act Only on What Writers Make Clear: Why Structured Documentation Powers Agentic AI

Vidhya V Kumar, Rocket Software
January 15, 2026

In my earlier CIDM article, How Agentic AI Will Unleash the Power of Content, I examined how agentic systems rely on more than model capability. They depend on the clarity and structure of the content we give them. […]

Why Structured Content Is More Relevant Than Ever

Lewin von Saldern, Chunkify
December 1, 2025

Since the launch of GPT-3.5 in November 2022, AI and large language models in particular, have experienced an unprecedented boom. Billions of dollars have been invested to develop AI applications across industries and functions. […]

Why CHM Files No Longer Belong in Modern Technical Documentation

Sam Thomas, Comtech Services
December 1, 2025

For many years, Microsoft Compiled HTML Help (CHM) was a standard output format for software documentation. It bundled HTML pages into a compact, searchable desktop help viewer that felt efficient and familiar. But that era has passed. […]

How Agentic AI Will Unleash the Power of Content

Vidhya V Kumar, Rocket Software
November 15, 2025

As enterprise systems adopt agentic AI where information is not merely retrieved it is acted on, the quality of technical content the enterprises rely on will define how wisely and successfully these systems perform. […]

AI Prompt Development with Reuse and Profiling

Alex Jitianu, Syncro Soft/Oxygen XML Editor
November 1, 2025

As artificial intelligence becomes an integral part of technical communication, one question persists: how can we manage prompts with the same rigor and efficiency we apply to structured content? […]

Content Conversion Hacks

Adelheid Certik, Mizuho OSI
November 1, 2025

Tips and Tricks for Success

A solid content conversion strategy is one of the key pillars of a successful DITA implementation. It requires some planning and consideration of several factors: […]

CIDM Sponsor Profile – Graphwise

graphwise.ai
October 15, 2025

Unlock the Power of Semantic AI at the Graphwise AI Summit 2025

Graphwise is pleased to announce the Graphwise AI Summit 2025, taking place on October 22–23, 2025. This virtual event will span two days of insightful talks, live demos, and hands-on showcases. […]

Building a Content Design Practice for Technical Documentation

Michelle Bacigalupi, Guidewire Software
October 15, 2025

Introduction

This article traces the evolution of the Guidewire documentation site from a traditional site for technical documentation to an ecosystem of information experiences. […]

Managing Technical Debt in Product Content

Dana Aubin, Comtech Services
September 15, 2025

Technical debt is the burden of past decisions that increase cost, complexity, or risk in the future, and it isn’t just a problem in software development. In a recent CIDM roundtable, members discussed managing technical debt in content. […]