Dipo Ajose-Coker
April 1, 2024

Unraveling LCMS and CCMS: A Practical Approach

I’ve always considered one of the best marketing campaigns ever, the “Get a Mac” campaign from Apple. It’s the “I’m a PC, I’m a Mac” series of ads that Apple ran from 2006 to 2009. When asked to describe different platforms, this campaign popped into my head, but I would like to reframe it. […]

March 15, 2024

Unlock the Full Potential of LLMs with Knowledge Graphs at the PoolParty Summit 2024

Semantic Web Company (SWC) is happy to announce the third edition of the PoolParty Summit!

Taking place this year on March 19-21, the PoolParty Summit 2024 will span three days of virtual talks, presentations, demos, and the like. […]

Trish Grindereng, Comtech Services
March 1, 2024

Cost management is a crucial aspect for any technical writing team, ensuring efficient operations and resource allocation. In a recent CIDM roundtable, members discussed the challenges of managing hidden costs, measuring inefficiencies, and adapting to evolving processes. Here are some of the key take aways. […]

Dipo Ajose-Coker
February 1, 2024

MadCap Software Pushing Boundaries and Breaking down Content Silos

At the heart of MadCap Software’s ethos is a relentless drive to be at the forefront of providing comprehensive content management solutions. This drive propels us to dismantle content silos and facilitate accessible, timely content distribution. […]

Michael Miller
December 1, 2023

Turn HTML and XML into PDF with Antenna House Formatter

Seventy percent of CIDM Member companies use Antenna House Formatter to produce their paged output.

Without the right formatting engine, formatting your structured content from your CCMS system into paged output can be a time-consuming and laborious chore. Antenna House is a powerful engine for 100% automated document formatting. […]

Geetha Haridas, Qualcomm
November 15, 2023

If you’re writing documentation, you need to ensure it’s accurate.

End-user orientation, clear writing, and attractive presentation of content are some of the key attributes of good documents. However, documents are truly worthwhile only when they provide accurate information. Incorrect information serves no purpose and could be detrimental in use. […]

Sarah Cuellar
October 15, 2023

About Heretto

Heretto is one powerful CCMS platform to deploy product and API docs to a self-service portal designed to delight your customers.

With Heretto, you can create, manage, deploy and delight with documentation delivered to any channel, in any language. Not only do you get the internal perks of real-time collaboration and faster content production, but your customers will be delighted with immediate, personalized answers on any device. […]

Aditi Kashikar, Automation Anywhere
October 1, 2023

Product content accounts for close to 40% of our company’s online traffic. As creators of this content asset, we see this as an opportunity to create immense business value for our company. […]

TJ Dhaliwal, Stilo
October 1, 2023

Overcoming Roadblocks on the Journey to a Structured Standard

In today’s rapidly evolving digital landscape, structured content is essential for organizations to manage and deliver their information efficiently. A structured standard systematically organizes and presents content, enabling seamless integration across multiple platforms and channels. […]

Trish Grindereng, Comtech Services
September 15, 2023

In the ever-evolving world of technical documentation, some CIDM members are at the forefront of a significant transformation—automation. These members are seeing a profound shift in the way their companies are approaching content creation and delivery. […]