Dipo Ajose-Coker
February 1, 2024

MadCap Software Pushing Boundaries and Breaking down Content Silos

At the heart of MadCap Software’s ethos is a relentless drive to be at the forefront of providing comprehensive content management solutions. This drive propels us to dismantle content silos and facilitate accessible, timely content distribution. […]

Michael Miller
December 1, 2023

Turn HTML and XML into PDF with Antenna House Formatter

Seventy percent of CIDM Member companies use Antenna House Formatter to produce their paged output.

Without the right formatting engine, formatting your structured content from your CCMS system into paged output can be a time-consuming and laborious chore. Antenna House is a powerful engine for 100% automated document formatting. […]

Geetha Haridas, Qualcomm
November 15, 2023

If you’re writing documentation, you need to ensure it’s accurate.

End-user orientation, clear writing, and attractive presentation of content are some of the key attributes of good documents. However, documents are truly worthwhile only when they provide accurate information. Incorrect information serves no purpose and could be detrimental in use. […]

Sarah Cuellar
October 15, 2023

About Heretto

Heretto is one powerful CCMS platform to deploy product and API docs to a self-service portal designed to delight your customers.

With Heretto, you can create, manage, deploy and delight with documentation delivered to any channel, in any language. Not only do you get the internal perks of real-time collaboration and faster content production, but your customers will be delighted with immediate, personalized answers on any device. […]

Aditi Kashikar, Automation Anywhere
October 1, 2023

Product content accounts for close to 40% of our company’s online traffic. As creators of this content asset, we see this as an opportunity to create immense business value for our company. […]

TJ Dhaliwal, Stilo
October 1, 2023

Overcoming Roadblocks on the Journey to a Structured Standard

In today’s rapidly evolving digital landscape, structured content is essential for organizations to manage and deliver their information efficiently. A structured standard systematically organizes and presents content, enabling seamless integration across multiple platforms and channels. […]

Trish Grindereng, Comtech Services
September 15, 2023

In the ever-evolving world of technical documentation, some CIDM members are at the forefront of a significant transformation—automation. These members are seeing a profound shift in the way their companies are approaching content creation and delivery. […]

Scott Abel, Heretto Content Wrangler
September 1, 2023

In 2023, The Content Wrangler and Heretto commissioned a survey of US consumers to collect data on their preferences and expectations. The survey sought to identify and understand common consumer thoughts about customer service and self-service support. […]

Dana Aubin, Comtech Services
August 15, 2023

In a recent CIDM Roundtable, we gathered to discuss where technical writers belong within the enterprise. To start the meeting, I shared that this question reminded me of a book from my childhood, Flap Your Wings by P. D. Eastman. In the book, a boy finds an egg on the bank. Seeing an empty nest in a tree, the boy assumes that is where the egg should be. […]

Scott Abel, Heretto Content Wrangler
August 15, 2023

Far too often, the work of technical communicators fails to receive the recognition it deserves. Our teams are typically understaffed, underfunded, and under equipped. Our leaders sometimes need help connecting the value of what we produce to the experience prospective and existing customers encounter when interacting with our content.

There are no Academy Awards for technical documentation. That is, until now. […]