Dipo Ajose-Coker
February 1, 2024

 

MadCap Software Pushing Boundaries and Breaking down Content Silos

At the heart of MadCap Software’s ethos is a relentless drive to be at the forefront of providing comprehensive content management solutions. This drive propels us to dismantle content silos and facilitate accessible, timely content distribution.

At MadCap Software, we are on a mission to be the leading software provider for end-to-end content management solutions that empower organizations, break down content silos across the enterprise, and deliver content when and where it is needed.
Anthony Olivier, MadCap Software founder and CEO

MadCap Software has spent decades building solutions to help customers improve their content experiences and maximize their return on investment. They have led the evolution of solutions for creating, managing, and publishing modern technical documentation, such as support and Help portals, knowledge bases, instructional and procedure manuals, and more—all from a single source for delivery in any format, including online, mobile and print.

By facilitating content reuse, MadCap Software helps enterprises maximize consistency and efficiency across their organizations. Clients are increasingly turning to cloud-powered MadCap Central, the modular MadCap IXIA CCMS, and the powerful MadCap Flare for technical authoring and redefining corporate documentation delivery. With Xyleme joining the family, MadCap Software now also offers an advanced, intelligent Learning Content Management System (LCMS) to manage and distribute essential proprietary learning content.

Recent History

2024 – MadCap Software adds Xyleme to product portfolio

In January 2024, MadCap Software announced its acquisition of Xyleme, Inc., a leader in intelligent content management for the development, management, delivery, and syndication of vital proprietary learning and development (L&D) content across the enterprise.

As a market leader distinguished by its seamless efficiency in handling organizational mission-critical learning and training content, Xyleme’s Learning Content Management System (LCMS) is the industry standard when it comes to delivery of critical content like employee onboarding and customer training.

A Synergistic Addition

With the addition of Xyleme to the MadCap Software product portfolio, organizations worldwide will have a single source of trusted, enterprise-class solutions for their content needs—from delivering product and user documentation to onboarding new customers and upskilling their workforce. Renowned for their intelligent content management, Xyleme brings groundbreaking capabilities to MadCap’s software arsenal.

 

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“The acquisition of Xyleme represents a major step in delivering on our commitment to bringing together technical documentation, and learning & training solutions into a single, state-of-the-art product portfolio. Now enterprises can support all their content needs, including technical documentation, learning and development, training, certification, and compliance content, backed by world-class support from a single trusted organization.”

Anthony Olivier

 

2023 – MadCap Software adds MadCap IXIA CCMS (formerly IXIASOFT) to product lineup

In a strategic move that marks a significant milestone in the content management industry, MadCap Software acquired IXIASOFT, the leader in Darwin Information Type Architecture (DITA) component content management system (CCMS) software in February 2023. This acquisition has been a topic of much discussion and anticipation within the technical writing and content management communities.

A Strategic Expansion in the Content Management Landscape

The acquisitions by MadCap Software are not just a change in ownership but a step towards an enhanced and more comprehensive product strategy. More than a mere addition of new products to its portfolio, the addition of IXIA CCMS and Xyleme represent a strategic alignment of multiple complementary product lines. This synergy allows MadCap Software to offer a more diverse range of solutions, catering to various customer needs, from those requiring basic content management systems to enterprises in need of sophisticated, scalable solutions.

MadCap Software solutions are complemented by a range of services, including product training, consulting services, translation and localization, an advanced developer certification program and unparalleled customer support and customer success teams and you will find the combination a world-class solution.

Solutions That Grow with Your Technical Documentation Requirements

Whatever the size of your organization, no matter the complexity of your content outputs, MadCap Software is now able to propose a solution that matches your requirements perfectly. The idea is that you may be a start up without the need for the complexity of a full-blown CCMS. With one writer and one product line, you can opt for the powerful all-encompassing authoring and publishing tool of MadCap Flare allowing you to create on-brand documentation that is single-sourced from the start.

As your company grows, so do your needs, and you might find yourself needing to collaborate with more writers in the new documentation team and include input from SMEs (subject matter experts). In that case, a smooth transition to MadCap Central adds hosting and publishing, cloud collaboration, project management and analytics to your toolset.

Further along the line, as your organization prospers, and you make acquisitions or grow the number of products, making different versions for different markets, the complex product matrix might lead you to conclude that you need more structure and further breaking down the units of content for improved reuse, more detailed traceability and reporting, even more integrations with other business databases or knowledge bases are just some of the benefits that can now be reaped by smoothly transitioning to a cloud-based component content management system offered by MadCap IXIA CCMS.

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Learning and Training Solutions Without Leaving the MadCap Family

With the acquisition of Xyleme, MadCap Software proudly extends its reach into the realm of Learning and Training Solutions. Xyleme’s sophisticated Learning Content Management System (LCMS), offers an unparalleled, comprehensive solution for managing and disseminating learning and development content. This integration ensures that customers can address all their learning and training needs without ever leaving the MadCap ecosystem.

By providing an end-to-end solution that spans from technical documentation to dynamic learning content, we’re enhancing the way organizations educate and empower their workforce, all under the trusted umbrella of MadCap Software.

 

 

 

Enhanced Customer Support and Service Continuity

Another key aspect of these acquisitions is the commitment to maintaining high levels of customer service and support. You maintain continued access to world-class support, customer success and training teams. You can take advantage of the many professional services offered by MadCap Software, including help with migrating content to the topic-based writing methodology and content strategy and all the way to the component level structure and content management of IXIA CCMS.

Commitment to Customer-Centric Innovation

MadCap Software has a strong history of customer-focused innovation. This shared philosophy is at the heart of the combined entity’s future strategy. The focus remains on developing solutions that not only meet but exceed customer expectations, ensuring that the solutions are not just tools but partners in the customers’ content management journey.

Our guiding principle is simple: prioritize customer needs, offer easy customization, and ensure seamless team integration through a robust cloud-based platform.

Maintaining and Growing Industry Partnerships

The acquisition does not disrupt the existing partnerships and alliances that have been forged by the IXIA CCMS and Xyleme teams. Instead, it provides an opportunity to strengthen these relationships under the larger umbrella of MadCap Software. The combined resources and expanded network promise to bring more structured and beneficial collaborations for all parties involved. Connections to external tools and services will gradually be aligned to offer, where possible, the same 3rd-party plugins and services to our customers, no matter the solution they choose. In this way, as they progress in their content management tools journey, they are never at a disadvantage of losing access to input/output systems and tools.

Continued Commitment to Industry Events

The commitment to industry engagement and community building is evident in the continuation of key MadCap Software events like the CCMS Link and MadWorld user conferences. These events are not just gatherings, but pivotal platforms for knowledge sharing, networking, and showcasing the latest advancements in content management and technical communication.

Furthermore, MadCap Software will continue to support industry events such as DITA Europe, ConVEx North America, and many more.

Looking Ahead: A Unified Vision for the Future

A Combined Force in Technical and Learning & Training Content Management

The acquisitions by MadCap Software create a formidable presence in the content management industry. The combined expertise and resources of these entities are set to drive innovation and excellence in content management solutions. This unified force is expected to lead to enhanced product features and interoperability, more robust support, expanded content reuse and collaboration across the enterprise and a broader range of solutions tailored to diverse customer needs.

A Bright Future

The acquisitions are not the end of a journey but the beginning of a new chapter, one that promises growth, innovation, and a continued commitment to excellence in content management. The integration of IXIA CCMS and Xyleme LCMS into MadCap Software’s product portfolio is a step towards a more comprehensive, customer-centric approach to technical and learning content management, setting a new standard in the industry.

Let’s redefine the very future of how information is delivered, together.