The following companies are proud sponsors of CIDM. We encourage you to learn what they do and schedule a call with one of their representatives.
Acrolinx is a SaaS enterprise editorial management system.
Acrolinx keeps your content aligned with your style and compliance guidelines – no matter who creates it or where it originates.
Acrolinx provides editorial support for both new and existing content through live editorial assistance, automation to govern your content across many different repositories, and detailed analytics about the content’s quality and performance.
With an LLM infrastructure anchored in Azure AI, Acrolinx guarantees scale, future-readiness, and uncompromising safety and security.
Antenna House, Inc. is a global software company that specializes in providing enterprise solutions for high volume, automated document formatting and conversion needs. Our signature product, AH Formatter, is based on the W3C recommendations for XSL-FO and CSS and has long been recognized as the most powerful and proven standards based formatting software available. Today, AH Formatter is used worldwide to produce millions of pages daily in a wide range of industries including financial services, aerospace/defense, government, automotive, telecommunications, and healthcare.
Bluestream has developed XDocs DITA CCMS – the leading single vendor solution for companies who want to improve and enhance their information workflow, whatever their industry. A ‘standards’ compliant single-sourcing solution – XDocs enables everyone within the organization to create, manage, store and intelligently publish large volumes of both XML and non-XML content.
Unrivalled functionality and open APIs enables XDocs to solve any technical content challenge. XDocs integrates with XML Authoring Tools and has powerful metadata management. APIs connect XDocs to almost any other system including ERP, PLM and CRM. XDocs is the first DITA CCMS with ‘Parts Aware’ capability enabling the creation of Bills of Material and Illustrated Parts Catalogues for multichannel delivery. XDocs also provides flexible workflow and localization control and as a result, teams of authors create powerful user-focused content and deliver it to every device and platform.
For over 45 years, Comtech Services has helped our clients design, create, and publish information products that meet their users’ needs. We offer a combination of training and consulting services to help you define and implement the infrastructure needed to meet the expectations of both your leadership and your users. At every point in the information development life cycle, we offer expert advice and guidance to help you improve your processes, get to know your audience, fine-tune your content, and use the latest standards and technologies. From process maturity assessments to information models to stylesheets, you’ll find the support and training you need from our knowledgeable consulting team.
Comtech also manages the Center for Information-Development Management (CIDM), a member organization that facilitates sharing information about current trends, best practices, and development within the industry. We provide networking opportunities, host conferences and events (like ConVEx), lead roundtable discussions, and publish newsletters.
Data Conversion Laboratory (DCL) provides data and content transformation services and solutions. Using the latest innovations in artificial intelligence, including machine learning and natural language processing, DCL helps businesses structure data and content for modern technologies and platforms. With expertise across many industries, DCL uses advanced technology and US-based project management teams to solve complex conversion challenges and is a recognized leader in XML, DITA, SPL, and S1000D conversions.
DCL’s Harmonizer software identifies reusable and duplicate content across large data collections. Once identified, DCL uses sophisticated automated technology to transform content sets to DITA or any structured markup an organization requires.
Established in 1981, DCL distinguishes itself by continually leading the charge in conversion and extraction technology, creating the advanced techniques that improve accuracy while reducing costs. Members of the DCL team have extensive experience in all facets of software development, image processing, quality control management, and process management.
At DeltaXML we help developers who are working with XML documents and datasets and need to identify differences, manage change and merge documents. XML ‘differencing’ can be particularly challenging to implement in software, so we offer XML change and merge tools that can be embedded in almost any product or system, using simple, well-documented APIs.
Our patented approach analyses the structure of the XML files and applies attributes to identify all the relevant differences. The outputs are well-structured XML which can be easily interpreted by automated systems or presented in documents and editing tools.
Our software is embedded into major XML tools and used by blue-chip organisations in aerospace, finance and healthcare.
Fluid Topics turns your technical content into engaging user experiences.
User guides, reference manuals and knowledge bases aren’t merely product documentation – they are also tools for winning business, fostering product adoption, and boosting operational efficiency.
Fluid Topics is a leading Content Delivery Platform for technical documentation. It collects content from existing sources, transforms it into actionable information, and makes it accessible to users, applications and processes when and where it’s needed.
Our Dynamic Content Delivery solution is trusted by worldwide industry leaders to provide 5-star content experience.
Unlock your content and power your business with Fluid Topics.
For more information visit www.fluidtopics.com
The Heretto content operations platform for knowledge management is a SaaS-based solution used by many of the world’s top brands. Heretto increases customer satisfaction, efficiency and time-to-market by providing organizations with a powerful content platform to create, control, and deploy knowledge, product, and reference content to any audience at any time. Content can be authored, updated, reused, translated, and published to web, PDF, chatbots, and internet applications in an intuitive workflow. Teams can collaborate on a single document simultaneously to minimize the cost of content and increase quality and consistency from anywhere in the world. Clients include many of the world’s top companies across industries such as high-technology, manufacturing, financial services, insurance, and medical devices. Heretto is a global company headquartered in Rochester, New York.
MadCap Software has spent decades building solutions to help customers improve their content experiences and maximize their return on investment. Customers come first, customization is simple, and teams are integrated with a powerful cloud-based platform. Today’s solutions include the Madcap Central cloud-based content management platform, MadCap Flare desktop authoring software, and MadCap IXIA CCMS enterprise-class DITA component content management system. The company’s solutions are complemented by a range of services, including product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in San Diego, California, with offices in Austin, Texas; Montreal, Quebec; Toronto, Ontario; Frankfurt, Germany; and Tokyo, Japan, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry. Learn more about MadCap Software at www.madcapsoftware.com.
About Semantic Web Company and the PoolParty Semantic Suite
Founded in 2009, Semantic Web Company is the vendor of the innovative PoolParty Semantic Suite, specializing in graph-based metadata, search, and analysis solutions. PoolParty aids organizations in breaking down data silos, enhancing customer data, and promoting discovery. The PoolParty Knowledge Hub offers a holistic solution for expanding knowledge infrastructures, capturing conceptual and procedural knowledge. PoolParty Semantic Layer facilitates advanced functionalities like text mining, knowledge graphs, recommender systems and graph based RAGs, paving the way for intelligent applications with company-wide consistency and quicker access to insights. Recognized in Gartner’s Emerging Tech Impact Radar, the PoolParty Semantic Suite revolutionizes knowledge management practices within organizations, highlighting the significance of semantic layers, knowledge graph guided LLMs, semantic retrieval augmented generation (RAG), and GenAI solutions. In short, PoolParty services the next generation of AI solutions you can trust.
Precision Content is a full-service content shop centered on the belief that how you write matters. Our extensive experience with best-of-breed CCMS technologies and best practices has shown that success or failure of any content management initiative is dependent on the viability of the content itself. Since 2013, we have been helping businesses transform their content, processes, and technology to greatly improve author efficiency and enable advanced publishing and distribution capabilities. Our highly skilled team of content strategists, information architects, technical writers, and developers, are ready to partner with you to construct scalable, standards-based solutions for improved agility, accessibility, and omnichannel delivery. Let us show you how to prepare your content to meet the demands and opportunities of emerging technologies and consumer expectations. Book a meet & greet to speak with one of our experts today.
RWS is the global leader in content management and translation technology and services. 90 of the top 100 global companies work with RWS. Tridion Docs provides streamlined end-to-end component content management. It includes easy web-based authoring, reviewing, versioning, translation, and publication management, underpinned by the DITA XML standard. As a true collaborative environment with a familiar Microsoft Word-style interface, subject matter experts (SMEs) in your organization can contribute their knowledge.
Authors and reviewers can work simultaneously in the same document providing comments to each other, tracking and merging changes. Tridion Docs supports global enterprise use cases including single sourcing, product documentation, learning and training, policies and procedures, and efficient translations with delivery to multiple endpoints such as documents, PDFs, knowledge portals, Intranet, customer-facing websites, apps, chatbots, and IoT devices.
Tridion Docs supports global enterprise use cases including single sourcing, product documentation, learning and training, policies and procedures, and efficient translations with delivery to multiple endpoints such as documents, PDFs, knowledge portals, Intranet, customer-facing websites, apps, chatbots, and IoT devices.
Contact RWS
Website: tridion.com | Twitter: @rwsgroup | Linkedin: RWSGroup
Overview
Zoomin empowers customers to intuitively self-serve the answers they need to continue using your products to their greatest potential.
Zoomin continuously ingests evolving product information from all siloed sources and delivers the most relevant, personalized product answers to each user, wherever they need it, within an intuitive, self-service experience. This radically improved content experience deepens product usage, prevents frustration-driven churn and reduces burden on support. Zoomin’s actionable analytics offer data-driven insights into user behavior that guide decision-making across your enterprise.customer service, lower support costs, and gain actionable insights that help drive more business.
Needs Met, Strengths, or Differentiators
- Unified content: Zoomin automatically unifies all your structured and unstructured product documentation to turn key customer touchpoints into consistent, personalized sources of information.
- Actionable Analytics: Zoomin’s integrated analytics engine lets administrators monitor content performance, measure business-critical self-service KPIs, and key successes. Refine your data-driven strategy and boost productivity by locating outdated or unhelpful content, areas of friction, and content gaps.
- Precision Search & Intuitive Navigation: Zoomin continuously synthesizes product documentation from all your authoring tools and systems, and applies a unified taxonomy and dynamic workflows, allowing users to intuitively explore your content.
- Empowered community: By embedding product content inline, users can search across all your content without leaving your community, while proactive content suggestions deflect support cases. Zoomin’s Salesforce and ServiceNow apps turn your community into the most comprehensive destination for personalized answers.
- Resolve cases: Zoomin offers agents real-time guidance by analyzing each case and recommending relevant documentation solutions to share with customers without leaving your Salesforce ServiceCloud or ServiceNow agent console.
General Info
- website: www.zoominsoftware.com
- Twitter: https://twitter.com/ZoominSoftware
- Facebook: https://www.facebook.com/ZoominSoftware/
- LinkedIn: https://www.linkedin.com/company/zoomin-software/
- Blog: https://www.zoominsoftware.com/category/blog/