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Recorded on January 15, 2026
Presented by: Pradeep Jain and Regina Rudoi, Ictect; and Joe Gollner, Gnostyx Research Inc.In this webinar, Ictect presents a case study about round-trip of DITA XML with Microsoft Word and RWS Tridion Content Management System. The presentation shows how SMEs, Learning Content Developers, and XML Analysts can seamlessly work with Microsoft Word with icTools, and manage the content in a CMS for multiple languages and multiple outputs. In the world of information overload, this new process brought "Peace of Mind" to the stakeholder involved. Learn more about the migration from the old process to the Peace of Mind in this webinar.
Pradeep is Founder and Chief Content Architect for Ictect, Inc. His specialization is in Intelligent Content, Semantic Technologies, High-quality XML, and Content Architectures for large-scale applications. He has extensive experience in implementing Electronic Publishing processes for Department of Defense (AFI 33-360, MILSPEC, AR 25-30, and DA PAM 25-40), Book Publishers (ePUB and DocBook), Technical Documentation (DITA), Journal Publishers (JATS), and Educational Publishers (QTI). Pradeep has assisted several organizations with their complex document processes.
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Joe is a seasoned expert in digital content capabilities, with over 30 years of experience managing projects, products, teams, and companies. His career has revolved around understanding, managing, and innovating content technologies—from his early exposure to SGML in 1987 to pioneering applications of XML, HTML, and digital publishing solutions. Passionate about sharing his knowledge, Joe actively engages in research, publishing, mentoring, and advising organizations on advanced content management strategies. With a deep network of industry-leading professionals, he continues to shape the future of digital content, focusing on knowledge management, enterprise content, AI, and the evolving role of technology in organizational success.
Regina Rudoi is a strategic business development professional with a passion for the transformative potential of artificial intelligence and digital innovation. With a career spanning the educational, governmental, and corporate sectors, she has advised institutions on technology adoption, supported public initiatives, and now leads growth efforts in the private sector. Regina has a strong track record of forging partnerships, navigating complex IT needs, and aligning enterprise solutions with organizational goals. Her entrepreneurial background and consultative approach have contributed to measurable outcomes in streamlining operations, enhancing client experiences, and identifying forward-thinking tech opportunities. She brings a unique perspective to the IT space—combining business insight with a drive to harness emerging technologies like AI for real-world impact. -
Recorded on January 14, 2026
Presented by Fabrice Lacroix, Fluid Topics with guests Hanna Heinonen, Digital Content Lead, and Kristian Forsman, Product Owner, TechDoc and Translation Management, KONEAt KONE, innovation isn’t just about elevators and escalators—it extends to how information flows. In this session, Hanna Heinonen, Digital Content Lead, and Kristian Forsman, Product Owner, TechDoc and Translation Management, share KONE’s always-in-motion journey toward intelligent content experiences.You’ll learn how KONE is rethinking authoring and publishing to deliver always safer, faster, and more responsible services that meet the demands of urbanization, sustainability, and rapidly evolving technology. You’ll get insights of how KONE’s investment into structured content, enriched metadata, and dynamic delivery have enabled innovative applications such as real-time machine translation and a GenAI chatbot to better serve technicians. The session will also highlight the tool stack supporting this transformation, including Adobe Experience Manager Guides and Fluid Topics, and share best practices and recommendations gathered along the way.
Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation. -
Recorded on February 11, 2026
Go behind the scenes with the Principal Product Director for Tridion Docs to explore how RWS is implementing agentic AI, Model Context Protocol, and connected content delivery. We explain the decisions behind these innovations, their real impact on workflows and cost models, and how they prepare organizations for enterprise-scale AI. The session includes a brief live demo of Tridion Docs Genius, Trustable Chat, and HexaHops, along with practical guidance for implementing AI responsibly in technical documentation.Key Takeaways:- What agentic AI enables beyond standard chatbots and why it matters.
- How MCP connects enterprise AI assistants to trusted, structured content.
- A short demo of the latest Tridion Docs intelligent content features.
- Cost, governance, and workflow considerations for adopting AI.
- Best practices for making documentation AI-ready and integrated with enterprise AI programs.
Presented by: Dipo Ajose-Coker, RWS
Dipo Ajose-Coker is a Solutions Architect and Strategist at RWS, where he helps organizations in regulated industries such as medical devices, pharmaceuticals, and manufacturing transform complex documentation into intelligent, AI-ready ecosystems. With more than 18 years of experience spanning technical communication, structured authoring, and product marketing, Dipo brings a rare combination of technical depth and strategic vision to every engagement.
After earning his MA in Multilingual and Multimedia Document Conception from Université Paris Cité, Dipo built a career focused on DITA implementations, content governance, and compliance-driven communication in MedTech and Fintech. He later transitioned into product marketing and now combines both disciplines to help enterprises align people, processes, and technology for measurable business outcomes.
A frequent industry speaker and advocate for structured, explainable content, Dipo is dedicated to helping organizations prepare their content for the next generation of human and machine collaboration.
Feel free to connect with and follow Dipo on LinkedIn: https://www.linkedin.com/in/dipocoker/. Email: [email protected]
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Recorded on January 21, 2026
This webinar gives organizations a practical, confidence-building roadmap for moving from legacy documentation to structured, reusable content in a DITA-based CCMS. We break down what to do before, during, and after migration, including content audits, information modeling, conversion planning, and post-migration governance. The session also covers how AI supports each stage, from automated content analysis to aligning with enterprise AI programs. Attendees receive checklists and templates they can apply immediately. Key Takeaways:
- How to assess content maturity and build a sustainable information model.
- What to convert, what to archive, and how to choose between in-house or outsourced conversion.
- Critical pre-, mid-, and post-conversion tasks that define migration success.
- How to prevent new content debt through governance and structured workflows.
- Where AI accelerates structured content adoption and how to ensure documentation is visible in enterprise AI initiatives.
Dipo Ajose-Coker is a Solutions Architect and Strategist at RWS, where he helps organizations in regulated industries such as medical devices, pharmaceuticals, and manufacturing transform complex documentation into intelligent, AI-ready ecosystems. With more than 18 years of experience spanning technical communication, structured authoring, and product marketing, Dipo brings a rare combination of technical depth and strategic vision to every engagement.
After earning his MA in Multilingual and Multimedia Document Conception from Université Paris Cité, Dipo built a career focused on DITA implementations, content governance, and compliance-driven communication in MedTech and Fintech. He later transitioned into product marketing and now combines both disciplines to help enterprises align people, processes, and technology for measurable business outcomes.
A frequent industry speaker and advocate for structured, explainable content, Dipo is dedicated to helping organizations prepare their content for the next generation of human and machine collaboration.
Feel free to connect with and follow Dipo on LinkedIn: https://www.linkedin.com/in/dipocoker/. Email: [email protected]
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Recorded on December 10, 2025
Generative AI promises unprecedented speed and scale. But this new frontier comes with a hidden risk: "AI slop." Without proper governance, AI models dilute brand voice, misuse technical terms, and introduce costly inconsistencies into your content ecosystem. The very terminology you've spent years curating is vulnerable to being overwritten by generic, incorrect, or "hallucinated" language.
This webinar introduces the concept of Content Guardian Agents℠ — automated systems that act as the essential quality gate between raw AI output and your audience. Learn how these agents ingest your established glossaries and terminology databases to validate, correct, and enforce your company's language standards in real-time. We will explore a practical framework for deploying these guardians within your existing workflows, ensuring every piece of AI-assisted content remains compliant, consistent, and clear.
Join us to discover how to move from being a reactive editor to a proactive architect of high-quality, AI-generated content. Walk away with a blueprint to harness the power of AI without sacrificing the precision of your terminology.
Presented by Christopher Carroll, Director of Product & Digital Marketing and Laura Harder, Linguistic Consultant at Markup AI
Chris is a Product Marketing Director at Markup AI. With over 15 years of B2B enterprise marketing experience, he spends his time helping product and sales leaders build compelling stories for their audiences. He is an avid video content creator and visual storyteller.
Laura is a Linguistic Consultant at Markup AI. Laura is passionate about language, content, and localization. She brings over 10 years of experience in linguistics, terminology, and communication, and helps some of the world's largest brands create content that they can be proud of. -
Recorded on November 20, 2025This session explores how XR(Extended Reality) and IoT(Internet of Things) are transforming training for public safety, defense, and industrial sectors. By combining immersive simulations with real-time data from connected devices, organizations can deliver scalable, scenario-based learning experiences that are as close to reality as it gets – without compromising safety. Experience how Technical Documentation and XR go hand in hand in preparing for skills shortage in safety relevant situations. We’ll walk through potential real-world use cases and show how Training 5.0 enables hands-on learning for complex machinery, emergency response, and high-risk operations. Whether it's fire safety, tactical readiness, or industrial maintenance – this is the next generation of mission-critical support. Presented by: Dr. Harald Stadlbauer, NINEFEB with Christoph Schmidt-Mårtensson and Michael Demel, create
Harald Stadlbauer is General Manager of the NINEFEB Group of companies, dedicated to the advancement of Technical Communication, like Technical Documentation as well as eLearning, the intelligent context-related delivery of it. Harald has a track record of Project and Product Management in Robotics and Automation technology up to his role as Vice President Business Development in Telecommunications. He is actively engaged in developing iiRDS further as well as contributing to the AAS (Asset Administration Shell) submodels of the IDTA (Industrial Digital Twin Association). He was the owner of the AAS Submodel “Intelligent Information for Use”.
Christoph Schmidt-Mårtensson is Founder and General Manager of create-mediadesign GmbH. He is well known for his expertise in Instructional Design for Knowledge Acquisition, Skills Acquisition as well as Awareness Training. create is not only offering this expertise, but Christoph started development of respective easy to use authoring systems for that, now offering cbook for elearning and XR creator for the XR/AR/VR wordl.
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Recorded on September 24, 2025
Presented by: Torsten Machert, Congree
Torsten studied Russian and Spanish. After he graduated at the Humboldt University, Berlin, he spent more that 20 years in the CMS business and became an industry expert in SGML and XML based management and publication processes.
As Senior Consultant with Congree he can perfectly combine his linguistic and XML background.
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Recorded on September 18, 2025
Presented by Fabrice Lacroix and Jyoti RamchandraHitachi Vantara set out to completely rethink its Content Experience, starting with a bold vision from the tech docs team. The goal? Deliver a personalized, seamless user journey that reflects the brand and drives real business impact.But they needed more than just a portal—they needed a flexible, future-ready platform that could evolve with user expectations and upcoming business cases. Choosing the right Content Delivery Platform didn’t just support their content strategy, it transformed how they engage users and drive innovation across the company with their vendor partner. Join us to discover how Hitachi Vantara’s approach to Content Experience is setting new standards across the industry.In this session, you’ll learn:- How they managed their CX transformation process, from building and collecting the various business cases to implementing the solution in phases- What mattered in choosing a vendor, especially avoiding lock-in-Why a shared vision and co-creation with the vendor were key to success
Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
Jyoti leads the technical publications team at Hitachi Vantara, where she champions customer success by delivering a world-class information experience. Her focus is on providing users with relevant product information at the right time and in the right format. With 25 years of experience in the technical writing field, she has identified and assessed the various factors that contribute to a great customer experience, emphasizing the importance of creating content that delivers value and relevance to customers in building brand loyalty.
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Recorded on July 30, 2025
Join us for a one-of-a-kind webinar where technology comes to life through three engaging personalities: Pradeep Jain (XML), Joe Gollner (AI), and Regina Rudoi (Microsoft Word). Together, they will explore how structured content, artificial intelligence, and intuitive authoring tools are reshaping the way organizations create, manage, and deliver content. In this lively, story-driven session, Pradeep steps in as XML — the backbone that brings structure and consistency to content. Joe embodies AI — bringing smart automation and powerful insights that transform raw data into actionable intelligence. Regina represents Microsoft Word — the trusted, user-friendly interface that empowers millions to create and collaborate every day. Discover how these three forces work together to solve real-world challenges, drive digital transformation, and enable organizations to produce content that is not only high-quality and compliant but also future-ready. Key Takeaways:Presented by: Pradeep Jain and Regina Rudoi, Ictect and Joe Gollner, Gnostyx Research Inc
- How XML provides the structure that underpins intelligent content strategies.
- How AI adds automation, efficiency, and advanced analysis to content workflows.
- How Microsoft Word remains a critical, familiar tool for delivering that intelligence to everyone.
- Practical examples of how these technologies converge to create seamless, intelligent document solutions. A demo will bring all this together in what we can call, slightly provocatively, Beautiful DITA.
Pradeep is Founder and Chief Content Architect for Ictect, Inc. His specialization is in Intelligent Content, Semantic Technologies, High-quality XML, and Content Architectures for large-scale applications. He has extensive experience in implementing Electronic Publishing processes for Department of Defense (AFI 33-360, MILSPEC, AR 25-30, and DA PAM 25-40), Book Publishers (ePUB and DocBook), Technical Documentation (DITA), Journal Publishers (JATS), and Educational Publishers (QTI). Pradeep has assisted several organizations with their complex document processes.
Joe is Managing Director at Gnostyx Research Inc. He is a seasoned expert in digital content capabilities, with over 30 years of experience managing projects, products, teams, and companies. His career has revolved around understanding, managing, and innovating content technologies—from his early exposure to SGML in 1987 to pioneering applications of XML, HTML, and digital publishing solutions. Passionate about sharing his knowledge, Joe actively engages in research, publishing, mentoring, and advising organizations on advanced content management strategies. With a deep network of industry-leading professionals, he continues to shape the future of digital content, focusing on knowledge management, enterprise content, AI, and the evolving role of technology in organizational success.
Regina Rudoi is a strategic business development professional with a passion for the transformative potential of artificial intelligence and digital innovation. With a career spanning the educational, governmental, and corporate sectors, she has advised institutions on technology adoption, supported public initiatives, and now leads growth efforts in the private sector. Regina has a strong track record of forging partnerships, navigating complex IT needs, and aligning enterprise solutions with organizational goals. Her entrepreneurial background and consultative approach have contributed to measurable outcomes in streamlining operations, enhancing client experiences, and identifying forward-thinking tech opportunities. She brings a unique perspective to the IT space—combining business insight with a drive to harness emerging technologies like AI for real-world impact. -
Recorded on June 18, 2025
Presented by Fabrice Lacroix and Frank MillerStructured content is finally getting its moment. Long under appreciated outside the inner circle of tech comm professionals, it is now stepping in the spotlight. As a sine qua non for effective AI, structured content is driving a massive and urgent interest at the highest levels of organizations.This unprecedented opportunity comes with a major shift in adoption strategy enabled by Content Delivery Platforms (CDPs). Going “delivery-first” rather than “structure-first” delivers early, visible outcomes across the enterprise, and paves the way for faster, broader adoption.Join us for an insightful webinar with Frank Miller, thought leader in the information development industry and CEO of Ryffine, and Fabrice Lacroix, AI and search technology pioneer and CEO of Fluid Topics, as they share actionable strategies to:- Turn the momentum of AI into enterprise buy-in for structured content initiatives- Leverage your existing content with modern content delivery for early results across the company- Navigate a more flexible, incremental adoption path of structured content with growing benefits along the way
Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
For nearly 20 years, Frank Miller has been in the trenches of structured content implementations. As founder of Ryffine, he's guided teams across virtually every industry—from manufacturing to healthcare to software—through the challenges of making structured content work in the real world.
Frank has collaborated with documentation teams of all sizes and worked alongside most major technology vendors in the structured content space. He's particularly drawn to technical documentation as an undervalued discipline, finding satisfaction in championing the business critical work that rarely gets the recognition it deserves.
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Recorded on June 11, 2025
Your customers already expect smart, AI‑powered experiences. The question isn’t if you’ll adopt AI—but how fast you can get your content and processes ready. Following the packed‑house panel at ConVEx San Jose, we’re bringing the conversation online; including some interactive elements and fresh insights since the conference.
In one focused hour, our experts break down what “AI‑ready” really means and show you how to get there without derailing daily operations.
Artificial Intelligence is reshaping how content is created, accessed, and used. But before jumping into AI initiatives, how do you prepare your content, your teams, and your organization for success? Join our expert panel featuring Sarah O’Keefe (Scriptorium), Marianne Calilhanna (DCL), and Dipo Ajose-Coker as they dive into the essentials of getting AI-ready.
Prepare to level up your content strategy for an AI-driven future.
Key takeaways
- Assess your content landscape: Spot gaps in structure, governance, and findability before AI exposes them.
- Build an AI‑friendly pipeline: Practical steps to enrich content with the right metadata and semantics.
- Upskill (and calm) your teams: Change‑management tips that turn AI anxiety into enthusiasm.
- Choose the right use cases first: Quick‑win scenarios that prove value fast, from content intelligence to virtual assistants.
- Mitigate the risks: Proven guardrails for data privacy, bias, and quality control.
Expert panel
- Sarah O’Keefe, CEO, Scriptorium: Industry pioneer and strategist for scalable content operations.
- Marianne Calilhanna, VP Marketing, Data Conversion Laboratory: 30‑year veteran turning complex content services into pragmatic solutions.
- Dipo Ajose‑Coker, Senior Product Marketing Manager, RWS Tridion Docs: Bridge between developers and end‑users, champion of structured content and AI‑driven productivity.
Format
- 60‑minute live webinar (presentation + rapid‑fire Q&A)
- Kick‑off with a short reminder from the ConVEx session
- Slide deck and resource checklist emailed to all registrants
Who should attend
Content strategists, documentation leaders, product owners, and anyone tasked with making AI actually work in the real world.
Presented by:
Dipo Ajose-Coker, RWS
Dipo Ajose-Coker, Senior Product Marketing Manager for RWS Tridion Docs, brings over 18 years of experience in structured content, technical communications, and product marketing. After relocating to France in 2005 and obtaining his MA in Multilingual and Multimedia Document Conception from Université Paris Cité, Dipo built a career spanning technical writing, editing, DITA migration, and strategic content development within MedTech and Fintech industries.
In 2021, he shifted focus to Product Marketing, acting as the vital intermediary between technical teams and end-users. Dipo excels at translating complex technical features into clear, compelling messages that resonate across all business levels. Known for his practical approach and ability to unite diverse perspectives, he drives effective content strategies and fosters strong communication between developers, users, and industry stakeholders. Today, Dipo continues to lead strategic initiatives at RWS, empowering organizations to achieve clarity, compliance, and growth through intelligent content solutions.
Feel free to connect with and follow Dipo on LinkedIn: https://www.linkedin.com/in/dipocoker/. Email: [email protected]
Sarah O'Keefe, Scriptorium
Sarah O’Keefe is the founder and CEO of Scriptorium. Driven by learning and exploration, she takes pride in providing a meaningful contribution to the world of customer-facing content and beyond. As a pioneer in the content industry, she is a globally recognized author and speaker.
Marianne Calilhanna, DCL
Marianne is a content and technology professional with 30+ years of marketing, editorial, product development, publishing, and change management experience. Marianne manages Data Conversion Laboratory’s marketing activities, which comprises sharing the company’s success stories in a way that is meaningful to the industries DCL serves. She publishes the monthly DCL newsletter, develops content for and produces the DCL Learning Series, exhibits and sponsors industry events, manages the corporate website, and takes part in transforming DCL’s broad list of services into pragmatic products that support content structure and content interchange.
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Recorded on June 23, 2025
Presented by Andrew DouglasAs more tools shift to the cloud, some assume that desktop authoring is on the way out. But for technical writers working in complex environments—especially those using structured content like DITA—the reality is very different.
In this webinar, Bluestream and CIDM explore why desktop tools like oXygen XML Author remain the go-to platform for professional content teams. With input from the Center for Information-Development Management (CIDM), we’ll explore the functional, technical, and strategic reasons why desktop solutions continue to outperform cloud tools in many authoring scenarios.
Andrew Douglas, Business Development Manager @BlueStream 25 years in SaaS based Consultative Software Sales. Consultative/Solution Selling approach to position value driven Enterprise class CCMS and Publishing platform. [email protected]
