Past Webinars

Presented by Frank Wegmann

Frank Wegmann has 20+ years of experience in the markup world. Rooted in multilingual university research projects using SGML and XML, he has been advancing custom automated build systems for technical documentation at Software AG since 2001. In recent years the original focus shifted to DITA, and, inevitably, also Markdown. He is a regular speaker at international conferences and engaged in OASIS DITA committees, where he now also acts as co-chair of the Lightweight DITA subcommittee.

This presentation and demo show you:

• how to connect your Pool Party taxonomy to the Kalcium terminology suite
• and add terminology benefits to your existing data:
  • human-grade, rich metadata, organizational decision workflows, and automatic guidance in word choice for authors and translators alike

Presented by Klaus Fleischmann and Sebastian Gabler

Klaus Fleischmann studied translation and IT in Vienna, and holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review, etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria´s leading LSP, Eurocom Translation Services. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 and 2017.

Sebastian Gabler originally trained as a Recording Producer with a diploma from the Berlin University of the Arts (UdK) and 5 years of music production for radio, TV, and the recording industry; he has been pursuing a career in archive and information management for over 15 years

In 2017, he joined Semantic Web Company in Vienna and was appointed Chief Customer Officer in 2020. In this position, he supports customers from all industries in developing intelligent applications with semantic AI. Sebastian has worked in various companies in the areas of technology, sales, and project management, including 11 years in the field of audiovisual archiving, and has recently completed his Master of Sciences in Library and Information Science.

Why cultivating your Information Layer leads to better customer experiences and creates enhanced perceived product value.

In this Webinar, we’ll give attendees insight into what it means to manage and govern an enterprise content ecosystem by “unlocking” the power of the CMS. We’ll walk through case studies and examples of how successful organizations have extracted more value from their content and data. We’ll also give attendees hands-on exposure to the information layer by guiding interactive exercises in organizational alignment and modeling enterprise content taxonomies and metadata.

Presented by:

• When does it make sense to consider automated interfaces?
• What factors should I consider?
• How do I manage stakeholders’ expectations and technological possibilities?

Klaus Fleischmann studied translation and IT in Vienna, holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria´s leading LSP, Eurocom Translation Services. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 and 2017.

Enterprise companies are adopting AI generative tools to streamline their content operations and improve efficiency. But without proper governance, they may find themselves publishing off-brand, non-compliant, and even offensive content.

In the era of generative AI, companies need content governance more than ever. Join Paul Bongers to take a closer look at ChatGPT, AI, and NLP technologies and discuss their impact. Don’t miss out on this unique opportunity to balance innovation and governance in the digital age.

Come learn:

• How generative AI works

• Its opportunities and pitfalls

• Where it fits in the content supply chain

• Why it requires content QA and governance

• Why traditional web analytics only tell part of the story
• How consistently aligning content with your brand identity impacts the bottom line
• Types of qualitative analytics and their impact on content performance

Multilingual content is fundamental for successful communication with other people, cultures, and markets. Naturally, the quality of translations is of central importance. Often, these quality assurance processes are unsystematic and rely on spontaneous “feedback” from in-country reviewers. However, more often than not, these review processes lead to long waiting times, frustrating discussions, no real process improvements, and thus impede strategic and sustainable language quality management.

We share how

• to define translation quality
• to measure translation quality
• to involve and instruct all stakeholders
• to manage translation quality actively and sustainably

Join us to learn which aspects and stakeholders you need to take into consideration on your way to successful quality management of multilingual content.

Dr. Thomas Blumer is the Director of Knowledge Management at QAD. He has a Doctorate in Business Administration with a focus on Knowledge Transfer in M&A Integrations. In his current role, Thomas is delivering enterprise-wide Knowledge Management initiatives focused on collaborating, accelerating best practices, and leveraging internal organizational knowledge. Thomas' main focus is to provide customers, partners, and QAD employees with the right product knowledge, at the right time and at the right place.

Over the last 30 years, Thomas has worked for several Fortune 500 companies such as HP, UBS, and Sharp and implemented or enhanced knowledge base systems, subject matter expert yellow page systems, and communities of practice.

Does this sound familiar: there is so much data in your organization, and it is not always clear which sources are up to date and really relevant to business decisions? Terminology can act as the single source of truth, breaking up data silos and providing the same information to every employee. But in order to achieve that, terminology needs to get close to the users and find its way into their systems.

We share how

• to implement the "single source of truth” in terminology work
• to connect your systems, e.g., ERP, CMS, PIM, CAT tools, etc.,
• to distribute the information
• to make this information usable for all

Join us for a tour that starts with your relevant data sources and ends with a clear and concise terminology process as a way of making sense and use of this data.

Christian Lang, Technical Consultant, has a wide range of experience and interests in the language field, proven by his degree in Japanese studies and translation. He first became involved with terminology management as a freelance translator for the European Patent Office. Since then, it has become one of his hobbies, as has research in the field of NLP on topics such as machine translation, automatic term extraction, and concept maps.

• What impactful content looks like and if yours qualifies
• Why content impact outperforms basic quality to deliver better business results
• How technology can help you automate your content improvement