Past Webinars

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Inside the Tridion Docs AI Test Kitchen: Agentic AI, MCP Connectivity, and the Future of Intelligent Content
Recorded on February 11, 2026
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Go behind the scenes with the Principal Product Director for Tridion Docs to explore how RWS is implementing agentic AI, Model Context Protocol, and connected content delivery. We explain the decisions behind these innovations, their real impact on workflows and cost models, and how they prepare organizations for enterprise-scale AI. The session includes a brief live demo of Tridion Docs Genius, Trustable Chat, and HexaHops, along with practical guidance for implementing AI responsibly in technical documentation.

Key Takeaways:

What agentic AI enables beyond standard chatbots and why it matters.

How MCP connects enterprise AI assistants to trusted, structured content.

A short demo of the latest Tridion Docs intelligent content features.

Cost, governance, and workflow considerations for adopting AI.

Best practices for making documentation AI-ready and integrated with enterprise AI programs.

Presented by: Dipo Ajose-Coker, RWS Dipo Ajose-Coker is a Solutions Architect and Strategist at RWS, where he helps organizations in regulated industries such as medical devices, pharmaceuticals, and manufacturing transform complex documentation into intelligent, AI-ready ecosystems. With more than 18 years of experience spanning technical communication, structured authoring, and product marketing, Dipo brings a rare combination of technical depth and strategic vision to every engagement.
After earning his MA in Multilingual and Multimedia Document Conception from Université Paris Cité, Dipo built a career focused on DITA implementations, content governance, and compliance-driven communication in MedTech and Fintech. He later transitioned into product marketing and now combines both disciplines to help enterprises align people, processes, and technology for measurable business outcomes.

A frequent industry speaker and advocate for structured, explainable content, Dipo is dedicated to helping organizations prepare their content for the next generation of human and machine collaboration.
Feel free to connect with and follow Dipo on LinkedIn: https://www.linkedin.com/in/dipocoker/. Email: [email protected]
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How KONE Delivers Smart Information for Smarter Cities

Recorded on January 14, 2026
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At KONE, innovation isn’t just about elevators and escalators—it extends to how information flows. In this session, Hanna Heinonen, Digital Content Lead, and Kristian Forsman, Product Owner, TechDoc and Translation Management, share KONE’s always-in-motion journey toward intelligent content experiences.

You’ll learn how KONE is rethinking authoring and publishing to deliver always safer, faster, and more responsible services that meet the demands of urbanization, sustainability, and rapidly evolving technology. You’ll get insights of how KONE’s investment into structured content, enriched metadata, and dynamic delivery have enabled innovative applications such as real-time machine translation and a GenAI chatbot to better serve technicians. The session will also highlight the tool stack supporting this transformation, including Adobe Experience Manager Guides and Fluid Topics, and share best practices and recommendations gathered along the way.

Presented by Fabrice Lacroix, Fluid Topics with guests Hanna Heinonen, Digital Content Lead, and Kristian Forsman, Product Owner, TechDoc and Translation Management, KONE
Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
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DITA XML and Peace of Mind

Recorded on January 15, 2026
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In this webinar, Ictect presents a case study about round-trip of DITA XML with Microsoft Word and RWS Tridion Content Management System. The presentation shows how SMEs, Learning Content Developers, and XML Analysts can seamlessly work with Microsoft Word with icTools, and manage the content in a CMS for multiple languages and multiple outputs. In the world of information overload, this new process brought "Peace of Mind" to the stakeholder involved. Learn more about the migration from the old process to the Peace of Mind in this webinar.

Presented by: Pradeep Jain and Regina Rudoi, Ictect; and Joe Gollner, Gnostyx Research Inc. Pradeep is Founder and Chief Content Architect for Ictect, Inc. His specialization is in Intelligent Content, Semantic Technologies, High-quality XML, and Content Architectures for large-scale applications. He has extensive experience in implementing Electronic Publishing processes for Department of Defense (AFI 33-360, MILSPEC, AR 25-30, and DA PAM 25-40), Book Publishers (ePUB and DocBook), Technical Documentation (DITA), Journal Publishers (JATS), and Educational Publishers (QTI). Pradeep has assisted several organizations with their complex document processes. div>

Joe is a seasoned expert in digital content capabilities, with over 30 years of experience managing projects, products, teams, and companies. His career has revolved around understanding, managing, and innovating content technologies—from his early exposure to SGML in 1987 to pioneering applications of XML, HTML, and digital publishing solutions. Passionate about sharing his knowledge, Joe actively engages in research, publishing, mentoring, and advising organizations on advanced content management strategies. With a deep network of industry-leading professionals, he continues to shape the future of digital content, focusing on knowledge management, enterprise content, AI, and the evolving role of technology in organizational success.

Regina Rudoi is a strategic business development professional with a passion for the transformative potential of artificial intelligence and digital innovation. With a career spanning the educational, governmental, and corporate sectors, she has advised institutions on technology adoption, supported public initiatives, and now leads growth efforts in the private sector. Regina has a strong track record of forging partnerships, navigating complex IT needs, and aligning enterprise solutions with organizational goals. Her entrepreneurial background and consultative approach have contributed to measurable outcomes in streamlining operations, enhancing client experiences, and identifying forward-thinking tech opportunities. She brings a unique perspective to the IT space—combining business insight with a drive to harness emerging technologies like AI for real-world impact.
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Ready, Set, AI: How to Future‑Proof Your Content, Teams, and Tech Stack
Recorded on June 11, 2025
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Your customers already expect smart, AI‑powered experiences. The question isn’t if you’ll adopt AI—but how fast you can get your content and processes ready. Following the packed‑house panel at ConVEx San Jose, we’re bringing the conversation online; including some interactive elements and fresh insights since the conference.

In one focused hour, our experts break down what “AI‑ready” really means and show you how to get there without derailing daily operations.

Artificial Intelligence is reshaping how content is created, accessed, and used. But before jumping into AI initiatives, how do you prepare your content, your teams, and your organization for success? Join our expert panel featuring Sarah O’Keefe (Scriptorium), Marianne Calilhanna (DCL), and Dipo Ajose-Coker as they dive into the essentials of getting AI-ready.

Prepare to level up your content strategy for an AI-driven future.

Key takeaways

Assess your content landscape: Spot gaps in structure, governance, and findability before AI exposes them.

Build an AI‑friendly pipeline: Practical steps to enrich content with the right metadata and semantics.

Upskill (and calm) your teams: Change‑management tips that turn AI anxiety into enthusiasm.

Choose the right use cases first: Quick‑win scenarios that prove value fast, from content intelligence to virtual assistants.

Mitigate the risks: Proven guardrails for data privacy, bias, and quality control.

Expert panel

Sarah O’Keefe, CEO, Scriptorium: Industry pioneer and strategist for scalable content operations.

Marianne Calilhanna, VP Marketing, Data Conversion Laboratory: 30‑year veteran turning complex content services into pragmatic solutions.

Dipo Ajose‑Coker, Senior Product Marketing Manager, RWS Tridion Docs: Bridge between developers and end‑users, champion of structured content and AI‑driven productivity.

Format

60‑minute live webinar (presentation + rapid‑fire Q&A)

Kick‑off with a short reminder from the ConVEx session

Slide deck and resource checklist emailed to all registrants

Who should attend

Content strategists, documentation leaders, product owners, and anyone tasked with making AI actually work in the real world.

Presented by:
Dipo Ajose-Coker, RWS Dipo Ajose-Coker, Senior Product Marketing Manager for RWS Tridion Docs, brings over 18 years of experience in structured content, technical communications, and product marketing. After relocating to France in 2005 and obtaining his MA in Multilingual and Multimedia Document Conception from Université Paris Cité, Dipo built a career spanning technical writing, editing, DITA migration, and strategic content development within MedTech and Fintech industries. In 2021, he shifted focus to Product Marketing, acting as the vital intermediary between technical teams and end-users. Dipo excels at translating complex technical features into clear, compelling messages that resonate across all business levels. Known for his practical approach and ability to unite diverse perspectives, he drives effective content strategies and fosters strong communication between developers, users, and industry stakeholders. Today, Dipo continues to lead strategic initiatives at RWS, empowering organizations to achieve clarity, compliance, and growth through intelligent content solutions. Feel free to connect with and follow Dipo on LinkedIn: https://www.linkedin.com/in/dipocoker/. Email: [email protected]

Sarah O'Keefe, Scriptorium Sarah O’Keefe is the founder and CEO of Scriptorium. Driven by learning and exploration, she takes pride in providing a meaningful contribution to the world of customer-facing content and beyond. As a pioneer in the content industry, she is a globally recognized author and speaker. Marianne Calilhanna, DCL Marianne is a content and technology professional with 30+ years of marketing, editorial, product development, publishing, and change management experience. Marianne manages Data Conversion Laboratory’s marketing activities, which comprises sharing the company’s success stories in a way that is meaningful to the industries DCL serves. She publishes the monthly DCL newsletter, develops content for and produces the DCL Learning Series, exhibits and sponsors industry events, manages the corporate website, and takes part in transforming DCL’s broad list of services into pragmatic products that support content structure and content interchange.