Webinar

Recorded on December 6, 2023  Join us for an exciting journey into editorial efficiency with our industry wizards. We’ll unveil the secrets to success throughout your editorial process, especially in a world where Generative AI has become a transformative force in content creation. In this dynamic session, we’ll explore the following fundamental points:

• How to streamline editorial processes to increase efficiency.
• Why governance is an essential factor in mitigating the risk of using generative AI for content creation.
• How to establish automated quality gates throughout the content supply chain.

Don't miss this opportunity to gain valuable insights and streamline your content creation and editing process. Register now and transform your content operations with editorial sorcery! Presented by Chris Willis, Peter Tauter, and Sean Angus, Acrolinx

Christopher P Willis is Acrolinx’s Chief Marketing Officer, responsible for all aspects of the company’s Marketing strategy. He brings over 20 years of experience growing companies in the technology sector. Before joining Acrolinx, Willis held leadership roles in marketing, creative, technical, and business development at companies including Perfecto, Pyxis Mobile, KPMG-CT, ModelGolf, and Cambridge Technology Group. Willis is a recognized thought leader, and is active within industry groups dedicated to the growth and health of Marketing Technology and the verticals he serves. He holds a BA from Gettysburg College.

  Peter Tauter, our Vice President of Product Management, is a seasoned professional with a background in computational linguistics, AI, and computer science. With 20+ years in B2B software development and product management, Peter is passionate about technology and how it can improve lives.

His expertise as an engineer and product strategist is evident in his track record of creating impactful solutions that benefit both businesses and individuals. Peter's commitment to innovation and user-centric technology is a driving force in our organization. Beyond the boardroom, he brings a unique touch of joy – not only can he lead in product creation, but he can also lead on the dance floor, mastering the art of a swing out.

Recorded on October 26, 2023     

Comparing XSL-FO and CSS formatting is not straightforward. XSL implementations are not standing still: XSL formatters are still incrementally improving even though the XSL Recommendation has not been updated since 2006. CSS is definitely not standing still, although some of the modules most relevant to paged media are advancing slowly, if at all, and some paged media features have been removed in more recent Working Drafts.

This will be a high-level view of the differences and similarities between XSL-FO and CSS, based on an extensive new analysis by Antenna House while producing the book “XSL-FO/CSS Comparison” that itself is formatted identically using both XSL-FO and CSS. It also covers some of the features of how the two versions are produced.

Presented by Michael Miller

Michael Miller is Vice President of Antenna House, Inc., a company that has developed one of the leading standards‐based (XSL‐FO and CSS) document formatting software products on the market today. Michael has a degree in Printing Engineering and Management and has been involved in high‐end composition, document formatting, and document management for over 40 years. He has an extensive background with structured data, including SGML, XML, S1000D, and DITA. During his career, he has worked in Europe and North America and has been involved in the implementations of some of the largest fully automated publishing and document formatting projects.

Recorded on September 14, 2023  Intelligent terminology retrieval and management with TermCatch and Kalcium Quickterm A centrally managed and validated termbase forms the basis for consistent and correct company terminology. One of the challenges of managing such a termbase is that terminology is spread across different areas of your company and is constantly being changed and created. In one department, a new Excel list suddenly appears. In others, your terminology runs free in all manner of texts, from technical manuals and marketing brochures to software user interfaces and your own website. But how can you capture this "wild" terminology, tame it, and integrate it into your existing terminology? And how can AI support you in this and other terminology management tasks? In our webinar we will show you:

• Where terminology may be hiding in your company
• How to extract, cluster, harmonize, and validate it
• How to use AI in order to be more efficient in your terminology work
• How the new TermCatch integration for the established terminology management and workflow tool Kalcium Quickterm supports you in this process

  Presented by: Klaus Fleischmann and Mikael Lundahl Klaus Fleischmann studied translation and IT in Vienna, holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria´s leading LSP, Eurocom Translation Services. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 and 2017   Mikael Lundahl works with language processes and language technology. From content creation to translation and publishing. From marketing material to technical documentation and software strings. His focus is on how terminology, with processes and tools, can support both the writing and translation processes. Fodina Language Technology partners with and sells products from Kaleidoscope and Acrolinx. But Fodina also develops tools that help customers to build their company terminologies based on existing documentation, standards, or competitor's web information. AI-supported term extraction from many file formats and automated clustering of identified terms into concepts. Through integrations to both Acrolinx and Kaleidoscope products, we have full tool support for the terminology process that we recommend customers to use. Our tools support working with terms in English, German, and Swedish.  

Recorded on July 26, 2023  Because most organizations want to streamline the content management process, erasing the concern of managing redundant content is mission-critical. However, with large document collections finding duplicative content or nearly duplicative content is extremely challenging. Harmonizer, by Data Conversion Laboratory, is a software application that analyzes document collections using natural language processing to identify redundant content. Harmonizer simultaneously analyzes across any file format – XML, HTML, SGML, Word, Framemaker, InDesign, PDF, and others – and is invaluable when planning a content reuse strategy or moving content to a new platform. Take part in this webinar to

• Understand the relevance of identifying near-duplicate content
• Identify ways to reduce translation/localization costs
• Demonstrate content management cost savings to upper management

 

Presented by Christopher Hill

Christopher Hill is the Technical Product Manager for Harmonizer at Data Conversion Laboratory. Chris is an experienced IT professional who started programming in the 1980s. Since the early 2000s, Chris’ experience includes work as a support engineer, product manager, and user interface designer, helping organizations transition data and content to modern digital formats and platforms.

Recorded on June 14, 2023 

Delivering Value to Customers Is More Imperative Than Ever.

Join Acrolinx VP of Global Partner and Alliances, Dan Nutburn and Director of Partner Solutions, Jamila Elouazani for this webinar as they discuss:

• How Salesforce Service Cloud users can improve the quality and consistency of their content
• Real-world examples of how and why customers are using the newly updated Salesforce Knowledge + Acrolinx Integration
• Why the AppExchange program is so important to Salesforce and its customers

This webinar will also feature special guest Julia Taube, ISV Manager at Salesforce.

  Presented by Daniel Nutburn and Jamila Elouazani Daniel Nutburn is an accomplished executive and the Vice President of Global Partners and Alliances at Acrolinx. Daniel's got a wealth of experience in channel development, alliance management, and software solution selling. He's built an international partner network and has a solid track record of success with blue-chip and high-growth software companies. Beyond his professional achievements, Dan is most proud of his ability to embarrass his daughters with his Karaoke singing and Cacti collection. LinkedIn: https://www.linkedin.com/in/daniel-nutburn/

Jamila Elouazani is the Director of Partner Solutions, Global at Acrolinx, a leading content optimization technology for enterprise companies. With years of experience working in solution and product-focused environments, Jamila has honed her skills in providing technical support to businesses looking to close deals with Fortune 500 companies.

In addition to her professional accomplishments, Jamila is a family-oriented individual who enjoys expressing her creativity through singing and fashion design. Her passion for both the arts and technology has allowed her to bring a unique perspective to her work in the content optimization industry.

With her strong technical background and creative mindset, Jamila has become a respected thought leader in the industry and is committed to helping businesses achieve their content optimization goals.

 

Recorded on May 31, 2023 

Why cultivating your Information Layer leads to better customer experiences and creates enhanced perceived product value.

 

In this Webinar, we’ll give attendees insight into what it means to manage and govern an enterprise content ecosystem by “unlocking” the power of the CMS. We’ll walk through case studies and examples of how successful organizations have extracted more value from their content and data. We’ll also give attendees hands-on exposure to the information layer by guiding interactive exercises in organizational alignment and modeling enterprise content taxonomies and metadata.

Presented by:

Chip Gettinger is the VP of Global Solutions Consulting at RWS, he manages a team that works with customers in maximizing global content with RWS. He has experience working with customers to develop global content strategies, business ROI adoption drivers, change management, and technology adoption for component content management systems. He speaks and blogs about customer successes working closely with industry standards, partners, and customers in technology solutions and deployments.   with guests Bram Wessel and Bob Kasenchak, Factor Firm With more than two decades as a user-centered design and research professional, Bram Wessel believes that technology should enable natural experiences for real people. Bram has developed human-centered digital experience designs and strategies for such high-impact brands as Adobe, Amazon, Backcountry, the City of Seattle, Crate & Barrel, Disney, Expedia, GE, Group Health, Intel, Lionsgate, MasterCard, Microsoft, Nordstrom, Real, Safeco, Sony, Starbucks, Volvo, UW Medicine, and Warner Brothers. A tireless advocate for the IA/UX discipline, with many articles to his credit, Bram is a frequent speaker at conferences such as the Information Architecture Summit, UX Week, Lavacon, Webvisions, ConveyUX, Seattle Design Festival, Taxonomy Bootcamp, and regional meetups and workshops. He is committed to educating the next generation of practitioners through his advanced User Experience and certificate Information Architecture classes at the School of Visual Concepts and as a guest lecturer at the University of Washington’s MCDM and MLIS programs. Bram is a member of the Information Architecture Institute (IAI) and the Seattle chapter of the international Interaction Design Association (IxDA). Bram is a founding partner at Factor. In his spare time, Bram enjoys fly-fishing. shellfish farming, and making wine.

Bob is a taxonomist and ontologist with an interest in knowledge graphs and Linked Data. He has worked for over a decade building and implementing taxonomy projects for publishing, enterprise, technology, and e-commerce clients. He brings experience with information modeling and semantic software to client-focused metadata and vocabulary projects. Bob holds an MM in Theoretical Studies from the New England Conservatory of Music and a BA in Liberal Arts from St. John’s College, Santa Fe; he put in 5 years towards a PhD in Music Theory at the University of Texas before abandoning academia for the information industry. A frequent writer and presenter on semantic topics in conferences and journals, Bob’s current research interests include ontologies, knowledge graphs, and text classification. Still active teaching and playing music, Bob has been a member of the local ensemble Gamelan Encantada for the past several years. He lives in Albuquerque with his wife and elderly cat.    

Recorded on April 12, 2023    Does this sound familiar: Someone requests to integrate a new system managing some sort of content into the documentation and/or localization process. We will share some user stories about automating this interface. And ask ourselves the question: Why do we keep re-inventing the wheel? Why is there no standard? And we will present some initiatives that the industry has seen to build exactly this. The latest one is the TAPICC initiative by GALA, which we will present in more detail. We will also take a closer look at the COTI standard. Join us for use cases containing answers to the following questions:

• When does it make sense to consider automated interfaces?
• What factors should I consider?
• How do I manage stakeholders’ expectations and technological possibilities?

  Presented by Klaus Fleischmann, Kaleidoscope

Klaus Fleischmann studied translation and IT in Vienna, holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria´s leading LSP, Eurocom Translation Services. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 and 2017.

Recorded on April 5, 2023  Let’s face it: the service technicians’ experience with technical documentation is not at all what you, knowledge and product teams, had expected. The latest Insight-Report Service* highlights the top pain points service teams face in their daily work with product documentation and uncovers sometimes-surprising learnings on what they really miss. But this is not all bad news! Let’s tackle these issues and explore cutting-edge content strategies, tools, and solutions that can revolutionize the way your service technicians access and use technical documentation. You’ll discover how dynamic content delivery, truly mobile documentation, and AI-driven content recommendations can make a world of difference for your technicians’ productivity and satisfaction. We will illustrate our point with real-world examples of how organizations have successfully implemented these strategies in record time to the benefit of their entire organization. Join Christopher Rechtien, Innovation Manager at kothes, and Fabrice Lacroix, CEO of Fluid Topics, as they share practical insights and actionable takeaways to make your technical documentation the most useful and acclaimed resource for your service teams. *The Insight-Report Service is a survey designed and conducted by kothes GmbH and supported by leading customer service associations in Europe.   Presented by Fabrice Lacroix, CEO of Fluid Topics and Christopher Rechtien, Innovation Manager at kothes Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.

Recorded on January 12, 2023 

Is your content CCMS-ready? Have you optimized your content versioning and lifecycle management? If you want to fully leverage your CCMS features, it’s time to update your IA.

 In this webinar, Amber Swope, Information Architect at DITA Strategies, and Wiegert Tierie, VP of Strategic Accounts at RWS, share tools for transforming authored content so that it is CMS ready. Learn how to evaluate your map structures, topic structures, metadata, and content reuse strategies.

  Presented by:

Wiegert Tierie, Vice President of Strategic Accounts and Tridion America Sales Team Lead, brings over 25 years of experience in numerous senior leadership roles. He is an ambitious visionary executive that uniquely combines strategy, sales, and marketing experience with an extensive background in financial, business process optimization, and product management to offer our customers a competitive edge, building their brand and their go-to-market strategy. To deliver results and success for the key customers he works with. Earlier Wiegert worked with Tridion, the leading Dutch Customer Experience and WCM vendor, and successfully launched numerous projects with Marquee brands. Prior to that, he played a key role in the introduction of Adobe Acrobat in Europe. Wiegert earned a Master of Science in Business from the University of Groningen (The Netherlands). He loves the outdoors, sailing and currently lives near St. Petersburg FL (he moved from San Francisco, CA in May 2020)

  Amber Swope is an internationally recognized Information Architect, Darwin Information Typing Architecture (DITA) expert, and information architecture (IA) consultant. With over 20 years of information development experience and 15 years of DITA expertise, Amber specializes in helping organizations create opportunity through IA. She helps teams build scalable IA solutions to future-enable their content and empowers team members to advance their architecture as it evolves to meet new business needs.  

Recorded on November 30, 2022   Content reuse has been a topic for content managers for years. And the benefits and practices are now established in many organizations. For the most part, however, content reuse is still limited to the classic, “internal” reuse of an information unit across documentation. Time to say: Let‘s rethink content reuse – beyond internal reuse, to reuse in new channels. In this presentation, Stefan Gentz, Senior Worldwide Evangelist at Adobe, will discuss why we need to rethink technical content and share some ideas on increasing the value of information both within the organization and for the customer. He will share some use cases that go beyond traditional PDF and web publishing and repurpose technical content to create immersive, interactive experiences. Presented by Stefan Gentz Stefan Gentz is the Senior Worldwide Evangelist for Technical Communication at Adobe, headquartered in San Jose, California, USA. Stefan’s mission is to inspire enterprises and technical writers around the world and show how to create compelling technical communication content with the Adobe Technical Communication tools. He is also a certified Quality Management Professional (TÜV), ISO 9001 / EN 15038 auditor, ISO 31000 Risk Management expert, and Six Sigma Champion. As a sought-after keynote speaker and moderator at conferences around the world, he travels around the globe half of the year. Besides that, he has been the European Ambassador for the Globalization and Localization Association (GALA) for many years, a member of the tekom Conference Advisory Board for several years, and a founding member of the tekom iiRDS working group for Intelligent Information and member of the OASIS DITA Adoption Committee. In 2016, Stefan Gentz was awarded by MindTouch as one of the Top 25 Leading Content Strategist Influencers in the world and as one of the Top 25 Content Experience Influencers in the world in 2017. Stefan is also the mastermind behind Adobe DITAWORLD, the world’s biggest DITA Online Conference for Marketing and Technical Communication Professionals. Stefan Gentz on LinkedIn https://www.adobe.com/products/one-adobe-solution-for-technical-content.html    

Recorded on November 16, 2022

Multilingual content is fundamental for successful communication with other people, cultures, and markets. Naturally, the quality of translations is of central importance. Often, these quality assurance processes are unsystematic and rely on spontaneous “feedback” from in-country reviewers. However, more often than not, these review processes lead to long waiting times, frustrating discussions, no real process improvements, and thus impede strategic and sustainable language quality management.

We share how

• to define translation quality
• to measure translation quality
• to involve and instruct all stakeholders
• to manage translation quality actively and sustainably

Join us to learn which aspects and stakeholders you need to take into consideration on your way to successful quality management of multilingual content.

Presented by Klaus Fleischmann Klaus Fleischmann studied translation and IT in Vienna, holds an MA in Conference Interpreting from Monterey, California, and a MAS in Technical Communication from Krems, Austria. In 1996, he founded Austria-based Kaleidoscope, a company implementing content, translation, and terminology management processes for internationally active companies. Kaleidoscope develops online collaboration software for enterprise-level terminology workflow, translator query management, in-country review etc., making the translation quality process comprehensible and strategically manageable. In 2007, he became CEO of Austria´s leading LSP, Eurocom Translation Services. Always active in the industry, Klaus got voted into the Gala Board of Directors in 2015 and 2017.

Recorded on September 28, 2022

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Presented by Fabrice Lacroix

Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.