Recorded on: February 8, 2024
Learn how Sandvik Mining and Construction makes their DITA-based technical content fit to support their global servitization strategy.
For many years Sandvik is creating, managing, translating, and publishing conditionalized DITA content with RWS technology and services.
This content has been created with a “Safety First” approach and published as PDFs.
Sandvik`s new digital service offerings – enabled through connected products – require customers and service technicians to retrieve personalized and relevant information components through their Web-based aftersales application My Sandvik / SmartMate with the new paradigm: provide the right information, for the right use case at the right time.
To enable this a semantic data layer has been implemented combining existing taxonomies, product-structures and iiRDS. DITA topics are now tagged by taking advantage of the Semantic AI capabilities – so called “Smart Tagging”. The hereby created smart content components are then delivered and exposed in a content-as-a-service approach.
Presented by: André Schlotz, RWS; Hareesh K, Sandvik Mining and Construction GmbH; and Harald Stadlbauer, MD, NINEFEB
André Schlotz is VP Global Automotive and Manufacturing Solutions, RWS Group. He helps organizations to digitalize their content supply chain through structured content authoring, component content management and single source content delivery. Before joining RWS in 2013 he was holding various management positions in manufacturing companies in product development, aftersales, process organization and IT. He has more than 20 years of experiences in process consulting, planning, building and running digital industry solutions.
Hareesh Kanakaswamy is the Portfolio Manager of Digital Services Solutions at Sandvik Mining and Construction G.m.b.H. With 14+ years of experience in product development and aftermarket operations, he specializes in constructing end-to-end digital ecosystems for servitization strategies. Hareesh is a firm believer in innovation as the key to sustainable progress for humanity.
Harald Stadlbauer, MD is General Manager of the NINEFEB Group of companies, dedicated to the advancement of Technical Communication, like Technical Documentation as well as eLearning to the intelligent delivery of it. He is actively engaged in developing iiRDS further as well as contributing to the AAS (Asset Administration Shell) sub-models of the IDTA (Industrial Digital Twin Association)
