CIDM invites its members to take advantage of the wealth of industry-related information you’ll find in the Best Practices newsletter. This quarterly publication is written by publications managers for publication managers.

Everyone can access the Director’s Columns written by Dawn Stevens but you must be logged into the site as a CIDM member to view the bulk of articles. Login

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Winter 2024, Volume 26, Issue 4

RUDi, the AI Assistant (Director’s Column)
Dawn Stevens, Comtech Services

The AI emperor hath no content management clothes
Michael Iantosca, Avalara, Inc

Focus your content where it matters, on your users
Paulo Cardoso Ferreira

Exploring a Relationship and Use Case for DITA and Generative AI
Emily Gresbrink, M.S., Ph.D., Minnesota State University, Mankato


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Fall 2024, Volume 26, Issue 3

The Great Migration: Lessons from the Wildebeest (Director’s Column)
Dawn Stevens, Comtech Services

Configured, converted, and migrated, oh my!
Sarah Rowe and Bobbi Werner, Baxter

Are Taxonomies Still Needed in the Age of AI?
Rebecca Schneider, AvenueCX

Writing for an AI Audience
Dana Aubin, Comtech Services


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Summer 2024, Volume 26, Issue 2

Accept no substitute? (Director’s Column)
Dawn Stevens, Comtech Services

AI is Your New Audience
Lance Cummings, University of North Carolina Wilmington

Love Your Curmudgeon
Amber Swope, DITA Strategies

Leveraging Gen AI for your DITA Business Case
Dr. Amanda Patterson, Comtech Services


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Spring 2024, Volume 26, Issue 1

The more things change… (Director’s Column)
Dawn Stevens, Comtech Services

Houston, we have a problem.
Michael Iantosca, Avalara Inc.

Connecting DITA to iiRDS to get Intelligent Content
Harald Stadlbauer, NINEFEB and Helmut Nagy, Semantic Web

Adding API Docs to Your Technical Writing Arsenal
Dave Wilks, Keyavi


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Winter 2023, Volume 25, Issue 4

Riley the Writer, a Jolly Happy Soul? (Director’s Column)
Dawn Stevens, Comtech Services

From Short-Order Cooks to Top Chefs
Melanie Davis, Reltio

There Are No Snakes in the CMS!
Lindsay Lightbody, Agilent

How to Boost Content Discovery Experiences – Best Practices
Anu Singh, Fiserv


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Fall 2023, Volume 25, Issue 3

A Moving Experience (Director’s Column)
Dawn Stevens, Comtech Services

Planes, Trains, and Transformations
Tracey Langenbach, FIS

Events, Data, and Information: We Have a Problem
Chris Despopoulos

Allowing Variations in DITA Output Formatting
Brianna Stevens-Russell, Comtech Services


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Summer 2023, Volume 25, Issue 2

Building Inspiration (Director’s Column)
Dawn Stevens, Comtech Services

Adventures in CCMS migration!
Sarah Rowe and Bobbi Werner, Baxter

Best Practices for Inclusive Language Use
Scott Abel, Content Strategy Evangelist, Heretto 

Overcoming Roadblocks on the Journey to a Structured Standard
TJ Dhaliwal, Stilo

 


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Spring 2023, Volume 25, Issue 1

Out of Africa (Director’s Column)
Dawn Stevens, Comtech Services

Review of a constant: the value of engagement
James Hill, Rocket Software and Severin Forman, ServiceNow

Structured Content Reviews by SMEs – Challenges and solutions
Dipo Ajose-Coker, Componize

CIDM Localization Member Benchmark Survey 2022
Dana Aubin, Comtech Services


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December 2022, Volume 24, Issue 4

The 12 Days of Christmas (Director’s Column)
Dawn Stevens, Comtech Services

From Information Wars to Knowledge Wars
Michael Iantosca, Avalara, Inc

Reveal Your Value by Building Cross-Functional Partnerships
Miriana Nedeva, VMware

Outsourcing: Working with another company’s content
Jennifer O Neill, Carrier


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September 2022, Volume 24, Issue 3

Kathy’s Next Adventure (Director’s Column)
Dawn Stevens, Comtech Services

Hindsight: A Content Transformation Journey
Tracey Langenbach, FIS

Inclusive Terminology and its Adoption in the Workplace. 
Kripa Venkat, Texas Instruments

Navigating a Changing Landscape – from Documentation to Information Experience
Neeraj Bhatia, and Michelle Bacigalupi, Guidewire


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June 2022, Volume 24, Issue 2

A Seat at the Table (Director’s Column)
Dawn Stevens, Comtech Services

Time to Upgrade: Making Websites Accessible to All
Sowmya Jayakirthi and Usha Rani Gunapu, VMware

DITA as code – a modern approach to the classic standard
Michal Skowron and Pawel Kowaluk, Guidewire

Writing for Localization 101
Dana Aubin, Comtech Services


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March 2022, Volume 24, Issue 1

Lessons from Daddy (Director’s Column)
Dawn Stevens, Comtech Services

Creating Cohesive Writing Teams
Tricia Kinman and Rich Gebhardt, Mastercard

The Content Scientist
Michael Iantosca, Avalara Inc.

Not THAT Self-Service
Lawrence Orin, Bringg


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