February 15, 2021

Comtech Services welcomes Dana Aubin to our consulting team. Dana joins us from the enterprise software industry where she worked as a technical writer and editor for over 15 years, primarily in healthcare IT. In her most recent role with Allscripts, she helped to implement and administer their product documentation portal, which was closely integrated with their customer service hub and hosted over 180K topics. Dana led the portal’s customer experience focus with key initiatives such as search and user interface enhancements.

Dana brings with her expertise in content strategy, information architecture, user-centric content, and user experience. She is skilled in structured authoring, specifically DITA XML, content reuse, and converting documentation to XML-based solutions such as Oxygen and MadCap Flare. Before becoming part of Comtech, she was a presenter at ConVEx and contributed articles to CIDM’s publications.

Additionally, Dana is an Agile enthusiast, lean process advocate, and problem solver who is passionate about working with clients to create scalable content solutions that delight their customers.

As a senior consultant, Dana will be working with customers to design and document their information architecture, writing standards and strategies, and taxonomies. You can also expect to see her smiling face presenting at conferences and teaching future workshops.

Please join us in welcoming Dana. You can reach her at:
Email: [email protected]
Linked In: https://www.linkedin.com/in/dana-aubin
Twitter: @danad13